Frequently Asked Questions
UGFC Support, Shipping, Returns, and Product Guidance
What is the typical development cycle for a new product?
Our standard product development cycle is a highly efficient 30 to 60-day process that integrates rapid design simulation, rigorous performance testing in our CNAS-accredited laboratory, and full PPAP documentation to ensure seamless, high-precision mass production for global automotive standards.
What is the development cycle for standard products versus major OEM projects?
Our standard product development is a highly efficient 30 to 60-day process utilizing rapid simulation and our CNAS-accredited laboratory for quick market entry. In contrast, for major OEM projects, we employ a "Synchronous R&D + Phased Validation" model that typically spans 8 to 16 months, involving deep collaboration between our 65+ development engineers and the automaker to ensure zero-defect delivery through rigorous A/B/C sampling and vehicle-level road testing.
What quality certifications does HETIAN hold for global automotive markets?
We are IATF 16949:2016 certified and operate a CNAS-accredited laboratory, ensuring our manufacturing processes and testing reports meet the highest international standards for Tier-1 and Tier-2 automotive supply chains.
Which vehicle series does your product catalog cover?
Our extensive product range specializes in chassis suspension and NVH solutions for all major global vehicle series, including German, American, and Japanese models, serving distributors and workshops in over 30 countries.
What are your core manufacturing capabilities for precision components?
We operate a 160,000 m² smart facility equipped with 10 German Schuler electric direct-drive press lines and Mazak CNC centers, providing industry-leading capacity for aluminum alloy precision forging and automated welding.
How does HETIAN support large-scale OEM or private label (OBM) requirements?
With an annual production capacity exceeding 7 million units, we provide full-scale OEM support backed by a team of 65+ development engineers and in-house mold design to ensure rapid scalability and brand-exclusive quality control.
What is your defect rate and how do you ensure product reliability?
We maintain a rigorous 0.08% defect rate through a comprehensive quality team of 100+ specialists who perform exhaustive mechanical, environmental, and life-cycle testing from raw materials to final assembly.